Monthly Archives: May 2021

The voice of the customer cannot be translated into a number or another measure of structured data. The voice of the customer must be read, processed and, most importantly, understood. With countless channels upon which customers voice their support, disdain … Continue reading →

Lesson. Require multi-factor authentication for remote access to OT and IT networks. by Joe Panettieri • May 13, 2021 wrote a good timeline. There is no need to repeat it. Colonial Paid the ransomwear despite help from Fire Eye and FBI … Continue reading →